Our Refund policy

We have a 10-day return policy, which means you have 10-days after receiving your Happy Valley popcorn item(s) to request a replacement or store credit / gift card equal to refund value. We will gladly accept the return of products due to defects in manufacturing and/or workmanship or quality/fulfillment concerns.

After that, we can not accept any replacement requests or issue any refunds ... Aunt GG says so...


To be eligible your item(s) must be in the same condition that you received it, and in its original packaging. You’ll need a photocopy of the receipt or proof of purchase. Also, a photo must be taken too for "proof of popcorn life" and emailed with the request.  It's not that we don't trust you  ... it's a legal thing ...

 

 

To start a refund or replacement

You can contact us with all requests and questions :

 

i-have-questions@happyvalleypopcornco.com

 

Damages and issues

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can make it right. No one likes a crushed and or an opened bag of popcorn... we understand.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized popcorn items, you know what we mean). We also do not accept returns for hazardous materials, flammable liquids, or gases produced from using our products the wrong way. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot issue refunds on discounted, sale items, gift cards, and half-eaten popcorn bags.

Both Aunt GG and Uncle BOB say NO...

 

Refunds

If you would rather have just a refund on the purchase of the item(s) then it will be automatically refunded on your original payment method or you can get a gift card code to use on our website for the total amount of the item(s) at no additional charge. By using a gift card whatever you purchase with it will be deducted from the total on the gift card and the remainder can still be used any other time ... It's your refund ...  Use it when you want to ...

Please remember it can take some time for your bank or credit card company to process and post the refund back to your account , and just so you know, the gift card code is faster and no hidden fees for using it  ... no expiration date either...

             Your just not happy . . .  Unless you've had Happy Valley Popcorn...

                                      Aunt GG & Uncle BOB say So ...

                                         Have a Happy Valley Day...